How to connect an AI system to business knowledge

How can we get AI to respond using our documents?

Soportered can create a knowledge base that connects the SLM with manuals, policies, frequently asked questions and authorized documentation. The solution searches for relevant information before responding, identifies the source used and respects the separation by users, areas or clients. This improves the usefulness without retraining the model with each documentary change.

Risks to review

• Index old manuals, contradictory versions or information without anyone responsible.
• Mix documents from different clients, areas or levels of confidentiality.
• Lose original permissions when copying everything to a common knowledge base.
• Present a response without showing which source and version supports it.

How Soportered can help

1. Soportered can locate and organize the sources that should actually power the assistant.
2. We can retain owners, dates, versions and permissions of each document.
3. We can separate knowledge by client, department, project or level of confidentiality.
4. We can make the answers identify the documents that support them.
5. We can detect duplicate, contradictory or obsolete content before incorporating it.
6. We can keep the database updated when manuals, services or policies change.

When to evaluate this solution

• Documents are scattered across computers, email, and various platforms.
• Different permissions must be respected per client or department.
• You need to integrate SharePoint, Google Drive, an intranet or an administrative system.